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PLACING ORDERS - At the store - We have a large selection of merchandise on the floor and available from our myriad of catalogues. You are welcome to take the time to check out our in-stock items, and also to peruse through our many beautiful catalogues. For all special orders and custom orders, advance payment is required.
- By Phone/Fax/Email - Orders can be placed over the phone, by email, or by fax. If ordering from our Luggage & Leather Depot store, please call 1-888-BAG-1190 (1-888-224-1190) or (301) 767-1099, or use the email address (
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) or fax (301-767-1768) found under About US or CONTACT US. For all special orders, and for orders of in-stock merchandise that will be shipped directly based on your phone, email or fax order, advance payment is required.
- By LuggageZone.com - LuggageZone.com accepts Visa, Mastercard, American Express, and Discover credit cards via our secure online ordering system through Authorize.net.
If you would like to pay by money order or personal checks, please make payable to OmniLink International Corp. and send it to the address below. Please include the items desired (include product ID), your email address, phone number, shipping address, and shipping charge based on for SHIPPING INFO below.* Click Here for our mail order form.
LuggageZone.com
10458 Auto Park Avenue
Bethesda, Maryland 20817
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You may also fax your orders to: (301)-767-1768. Upon receiving your order, we will e-mail you a receipt. NOTE: Paying by money order typically delays your order about 7 to 10 days AND we cannot guarantee that the merchandise you have ordered will still be in stock. LuggageZone.com must wait until we receive your check/money order and the funds must be cleared before any merchandise can be shipped. SALES TAX All items bought in the stores or delivered via UPS or any other carrier within the tri-state area (Virginia, Maryland, DC) are subject to sales tax. Respective rates are as follows: Virginia: 5%; Maryland: 6%; and DC: 6%. SECURITY AND PRIVACY Credit card Any and all information that our customers give us is safe, secure and private. All of the personal data we receive is kept private and confidential and is protected against unauthorized access. LuggageZone.com does not sell or rent your personal information to others. LuggageZone.com may provide your personal and financial information to third parties if you provide prior consent to the exchange of the information. Credit card accounts are only seen by our bank and the numbers are unknown to anyone at LuggageZone.com. All of your personal information is protected by our Secure Server Software (SSL) which fully encrypts and protects all of your personal data (name, address, credit card number) so that it can not be read by anyone over the internet. If you have any questions or concerns, feel free to e-mail us at
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. HANDLING AND SHIPPINGS United States Standard Shipping: $9.95.
FREE SHIPPING for orders totaling over $100. All non-personalized orders ship within 7 business days. Personalized items will take about 3-4 weeks for delivery. Rush personalization service is available, please call for details. *In the case a personal check is used for payment, please allow up to an additional 7 to 10 business days for order processing. **All shipping charges are non-refundable for unclaimed, undeliverable, inaccurate address or returned packages. RETURN AND EXCHANGE POLICY If for any reason you are dissatisfied with your order, you may return it or exchange it* within 30 business days for a full refund less shipping charges. The merchandise must be in a resalable condition. We reserve the right to determine whether the returned items are in good enough condition to accept. If the returned items are not resalable, we will send it back and charge you for shipment. To return merchandise, please contact LuggageZone.com customer service via email
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to receive an authorization number. A return merchandise authorization number (RMA) must be issued before any returns will be accepted. Make sure to insure your package -- and please send your return via a shipping company (preferably UPS) who provides tracking and proof of delivery.
* No Returns will be accepted without a return authorization. Please call between 10am to 7pm EST to recieve a return authorization. Absolutely no returns after 30 days.
REPAIRS LuggageZone.com stands behind the products we sell to you. We honor the manufacturer's warranty AND cover all cases with our own policy for any repair needs. This is including damage caused by common carriers for a full year from the date of purchase. (call us for details) Are you the DIY (do-it-yourself) type? Click here for helpful info on a few repairs (almost) anyone can perform - Metal zipper is hard to zip - Use a wax stick and rub along both sides of the zipper teeth.
- Coil Zipper (Common zippers used today) is separated - Most are self repairing. Just forcefully push the zipper slide back to the very start position. If it easily separates every time you use the zipper then use a pair of pliers on a wide setting and lightly squeeze both sides of the zipper; pull but do not clamp down on the tab or where the tap and slide connect.
- Hard side luggage has a dent - Most hard side luggage that has a dent is usually made of ABS (thermoplastic) and can be repaired. Manufacturers like Samsonite commonly use ABS in manufacturing luggage. Use a high wattage hair dryer, 1600w or higher, to heat up the area where the dent is. Takes approximately 15 minutes in most cases. DO NOT USE A HAMMER!!! When the ABS heats up, it will reshape itself to the original position. This hair dryer technique can also be used to repair white stress marks.
- Hard side luggage crack – ABS shells only – First follow step #3 if it is also dented. Apply an ABS compound, found at your local hardware store, to the crack on both sides of the shell and let it sit overnight. Repeat for added layered strength.
- Combination lock stuck – This is usually the result of the combination being changed by accident. There are 2 techniques: A.) Under good lighting, try to see the tumbler (the metal action underneath the wheel) by looking down the crack between the wheel and the lock casing. While turning the wheel, notice any flat area or notch. That will either be the number for that wheel or you may have to go 5 digits from that number. B) Uses the same technique accept that you use the corner of a thin piece of metal (like copper sheeting) down the crack to feel the tumbler.
- Wheels – While most wheel repairs must be done by an authorized repair station, some manufacturers design consumer friendly wheels that anyone can replace. Most of the Travelpro luggage uses a screw-and-bolt construction that allows the customer to replace a wheel using a normal screwdriver. Swiss Army brand Victorinox also utilizes this feature on their wheels but using a hex screwdriver or Allen wrench.
- Handle system is difficult to operate- This may be serious or it may not. Try using WD40 or Vaseline on the tubing of the handle system. If you notice rubbing or warn marks on the tubing, it may be slightly bent. Although not recommended, you may try to bend it back yourself**. Be very careful and only do it slightly (Better too little than too much). Too hard and you'll make the problem worse. Try to align the worn mark on the tubing to the entry point before putting pressure on the handle. 80% of them will need to bend away from the case.
MONOGRAM We offer a wide range of monogram fonts, colors, styles, and sizes. Please consult with our store staff to identify the most appropriate monogram for your particular item.
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